I got back from a very relaxing Thanksgiving yesterday and I tried to catch up on e-mail. While responding to a message in my primary Hotmail account I got the message "This account is currently blocked from sending messages. If you don't think you've violated the Windows Live Terms of Use, please contact customer support". There were links to the terms of use and to customer support. I reviewed the terms of use and since I hadn't been on Hotmail for 3 or 4 days I was pretty sure that I didn't do anything. The only thing I thought might have remotely happened was that somehow a lot of spam was spent using my address as the from address and going through the Hotmail systems. Since I wasn't getting a lot of e-mail telling me that my message could not be delivered I figured that wasn't it.

I filled out the form on the customer support link. Today I got back a message with a Microsoft case number, and a message that "I have determined that we need to engage additional resources to address your issue.  I will take the responsibility in making sure that your concern will be given priority.".

Wow, I hope I didn't break anything major while I wasn't using the service. I am still receiving messages and can send and receive from my other Hotmail accounts so I don't think it has anything to do with me personally (or they haven't connected all my accounts). If you are trying to send me something realize that I am getting it but having problems sending replies. If I ever find out what went wrong I will post here so everyone will know what not to do.