I am following up on an earlier post. I ran Office Diagnostics again today. This time I was notified that it found 1 problem and fixed it. When I looked at the details it showed fixing something in the setup but didn’t tell me what. The funny thing is that I haven’t had a crash since I ran diagnostics last time so I had thought the problem was fixed already.

Yesterday and today InfoPath and occasionally Word was crashing. Out of nowhere after one crash I got a message saying I should run office diagnostics.

It ran and did not find any issues.

When I clicked on the continue button I was taken to http://office.microsoft.com/en-us/help/diagnostichelp.aspx?ShowHelp=30,15,23,25,11,10&Responses= where I followed the following instructions.

 

Access, Excel, PowerPoint, or Word

1. Click the Office Button, and then click Access Options, Excel Options, PowerPoint Options, or Word Options.
2. Click Trust Center, click Trust Center Settings, and then click Privacy Options.
3. Select the Download a file periodically that helps determine system problems check box.
4. Wait about a week to allow the file to be downloaded, and then run Microsoft Office Diagnostics again.

I will wait the week and run Office Diagnostics again to see if it can figure out what the problem is.